Ticketing System

What is a ticketing system? As you know, in organizations, they have people who maintain lists of issues needed by organizations. The job will be handled by customer support. Without using the ticketing system software, so much pain and wasting time to maintain the issues. You must collect, process, maintain, and give the solution for the issues. How much time do you need to get all those issues done with only human support?

Here is the illustration for ticketing system process that we, Aerje as IT solution, found as the common process of ticketing system would work:

1. A customer service or support receives a phone call, email, or any other communication media from a customer or an employee about some issues.
2. The customer service or support verifies the issues are real and information about the problem is adequate.
   
3. The customer service or support creates and inputs the issues and all relating information about the issues, including customer or employee's name, entry date for the issue, etc.
4. Any attempt at fixing the problems should be updated into the system. The customer service or support must close the issue if the issue is done, or reopen the case if there is something wrong in the process of fixing the problems. People who are fixing the problems should be tracked in the system.
   
5. If the problem is fully done, it should be marked as resolved or closed in the ticketing system.

The tracking system can manage all information about the issues, who claim the issues, at what date or time the issues are posted and replied, who input the issues into the tracking system, who reply to the issues, and who is responsible to the issues. You should not worry about losing the track about the issues. It will be easy and quick to track and process the issues.

Below are the screen or layout sample about the tracking system :


Are your organization ready for ticketing system that more reliable and quicker with easy of use? We, Aerje as the company for IT solution, can help you to what is best for your organization and make your organization mantains these issues as realiable and quicker.

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